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Essence Health Group

Privacy Policy

Privacy Policy for Essence Health Group

Last updated: 01/03/2024

Welcome to Essence Health Group! This Privacy Policy outlines how we collect, use, disclose, and protect your Protected Health Information (PHI), including SMS data, in connection with our telehealth and in-person health services, accessible through our website:

1. Information We Collect:

a. Protected Health Information (PHI):

  • Name, date of birth, contact information, and other identifying details.
  • Health-related information provided during telehealth consultations or in-person visits.

b. Communication Information:

  • SMS and other text messages exchanged between you and Essence Health Group.

c. Website Usage Information:

  • Cookies, IP addresses, and other technical information collected when you visit our website.

2. How We Use Your Information:

a. Healthcare Operations:

  • Using your PHI to administer icare and referrals to other healthcare providers at patient-approved facilities.

b. Communication:

  • Using your contact information to provide updates about our services and confirmations for the programs you have signed up or requested information for.

c. Improving Services:

  • Analyzing website usage to enhance our online experience and tailor our services.

3. Information Sharing:

a. Business Associates:

  • Sharing information with trusted third-party Business Associates that assist us in delivering healthcare services and managing our website, ensuring they comply with HIPAA regulations.

b. Patient-Approved Facilities:

  • Disclosing your PHI to other healthcare providers and patient-approved facilities only with your explicit consent, as required by HIPAA regulations.

c. Legal Compliance:

  • Disclosing information as required by law or to protect our rights and safety.

4. Security:

a. Data Security Measures:

  • We house your PHI from unauthorized access, in a HIPAA compliant EHR system.

5. Your Choices:

a. Opting Out:

  • You can opt out of receiving non-essential communications, including SMS messages, by contacting us or selecting unsubscribe or ‘STOP’ at the bottom of all email and SMS communications.

6. Your Rights:

a. Access and Amendment:

  • You have the right to access and request amendments to your PHI in accordance with HIPAA regulations.

7. Updates to Privacy Policy:

a. Notification of Changes:

  • We will notify you of any material changes to this Privacy Policy in compliance with applicable laws and regulations.

8. Contact Us:

If you have any questions or concerns regarding our privacy practices, please contact

By using our services and accessing our website, you acknowledge and agree to the terms outlined in this Privacy Policy.

Thank you for choosing Essence Health Group for your healthcare needs.